BPO, VOIP, Contact Centers, and more.
Date Posted: 2012-07-10
As a testament to the trusted sourcing reputation of the company, Startek Philippines started on with big name partners such as Microsoft and Hewlett Packard. The latter pertains to its newly adopted business model that reinvents the concept of outsourcing relationships and optimizes procurement processes. Under this mantra, Startek Philippines does not only act as a mere outsourcing vendor which companies contract. In a vested relationship, both Startek Philippines and its clients dynamically and mutually devote in each otherís success through straight and open alliance and establishment of a shared vision that creates the strongest business relationships.
Startek Philippines provides customer care support throughout the product's lifecycle of from customer care, after sales support, order processing, receivables management, technical and product support, up-selling and cross-selling, and other client customized processes. Aside from the conventional customer service channels like voice, chat and email, it also extends service via social media and web forums. More importantly, the company also provides consultancy on how its clients can maximize customer satisfaction through a combination of these service strategies resulting to customized solutions.
Startek Philippines maintains a highly trained and select group of agents in two branches in the Philippines. In Ortigas, it is located on the second floor of the Eton Corinthian Cyberpod Building, Ortigas Avenue. In Makati, the Startek Philippines branch is located inside SM Cyberone Building, 69 Jupiter Steet, Makati City.