Convergys Philippines

Date Posted: 2012-07-08

The principal services provided by the Convergys Philippines produce optimistic interactions that reinforce brands of its clients and strengthen customer loyalty. Convergys Philippines facilitates its services under the philosophy that all types of business is built upon customer and employee relationships, which in turn is the principal agent that drive success, as it improves productivity, boosts prosperity and create competitive advantage.

Among its top products included its Contact Center Software Products, which provide its clients different alternatives for a personalized and customized customer service delivery and the Intelligent Automation Products improves customer satisfaction unswervingly and cost-effectively. Finally, the Media Exchange with HomeZone combines modern technologies to stimulate revenue growth and opportunities.

Convergys Philippines Customer Solutions are designed to improve company relationships with clients. It provides Multichannel Interaction Solutions to ensure service delivery at the convenience of customers and to optimize interactions It also provides consultancy for enhancing cross-channel interactions. It also specializes in Business-to-Business Sales Solutions for forging alliances, partnership and affiliations between companies. Finally, its Collections Management Solutions help minimize account receivables that ties up a company cash flow utility.

Convergys is one of the biggest call center companies in the Philippines with over 15 branches across the country. In Bacolod, Convergys has two offices located in One and Two Sanparq Building San Antonio Park Square Lacson Street Mandalagan. In Bagiuo, it is located in Building A Baguio-AyalaLand TechnoHub John Hay Special Economic Zone.

Convergys Philippines also has 4 branches in Cebu City particularly in R. Arcenas Street Arcenas Estates, Banawa Hills; i2 Building Jose Ma. del Mar Avenue CEBU IT Park, Lahug, i3 Building in CEBU IT Park and in the TGU Tower J. Del Mar Ave. Corner Salinas Dr. Cebu IT Park, Apas. In Laguna, its office is located in One Evotech Building Nuvali Lakeside Evozone Santa Rosa-Tagaytay Road. It has 2 branches in Makati viz. in Glorietta 5 East Street, Ayala Center and Insular Life Building, 6781 Ayala Avenue. In Mandaluyong city, its office is inside Starmall along EDSA and Shaw.

In Manila, Convergys Philippines is located in the Vertex One Building San Lazaro Tayuman IT ParkFelix Huertas Street corner F. Yuseco Street, Santa Cruz. It has 3 branches in Muntinlupa City namely in North Bridgeway, I Hub 2 Building and Vector One Building all in the Northgate Cyberzone Fillinvest Corporate City Alabang. In Pasig it is located in side the Robinsons-Equitable Tower. Finally in Quezon City, it also has 3 branches located in 46 Don Mariano Marcos Avenue Batasan Hills Diliman, MDC 100 Building C.P. Garcia (C-5) corner Eastwood Avenue Barangay Bagumbayan, and UP-AyalaLand TechnoHub UP North Science & Technology Park UP Diliman.

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