Welcome to Call Center City!

CallCenterCity.com provides information regarding Call Center, Contact Center, Medical transcription and other Business-Process Outsourcing (BPO) services for various industries. This comprehensive directory listing exists to provide information for all interested in the growing call center and business Process Outsourcing industry. Call Center City also offers articles for all call center agents around the globe.

Call Center City includes company profile, service offerings, job postings and relevant news concerning the call center field. Explore our directory and find the company or service that would best suit your need. From medical practices to telemarketing firms to VOIP companies, this website has your answer. If you need help exploring our directory or finding what you need, please feel free to contact us.

Latest Call Center Companies

One Global Contact Center (2012-10-21)
As a staunch advocate for the advancement of the BPO industry, One Global Contact Center is an active member of American Resort Development Association (ARDA), Direct Marketing Association (DMA) and Call Center Association of the Philippines. One Global Contact Center prides itself of its first rate sales and market extension services that have been proven to reliably generate a steady stream o...

Accord Customer Care Solutions (2012-10-14)
Accord Customer Care Solutions (ACCS) is an after-market-services (AMS) outsourcing company that provides a completed and integrated after sales services to customers, comprised of manufacturing businesses, retailers, and end-users specializing in mobile communication and digital electronic consumer products in Asia Pacific region. Accord Customer Care Solutions supports biggest and most popular ...

3D Networks Philippines (2012-09-23)
3D Networks Philippines As a subsidiary of Planet One group of companies, 3D Network Philippines maintains a pool of versatile IT professionals that provide innovative and friendly solutions and services in Asia-Pacific. Topping the specialized solutions of 3D Networks Philippines is the network integration which is designed to synthesize infrastructure and connectivity of companies operating...

eQuant Philippines (2012-09-09)
As a business provider, eQuant Philippines provides a comprehensive end-to-end management solution. It offers a multi-language and multichannel support to ensure customers that their problems and issues are resolved in the fastest possible way. eQuant Philippines provides a complete communications service including the supply of infrastructure products, the provision of services, as well as afte...

Asurion Philippines (2012-08-29)
The importance of Asurion services has never been more emphasized with the prevalence of communication devices for the storage of the most important data and information. Asurion Philippines helps keep this data secure and protected, maintain privacy and ensure that such devices continue to productively and effectively serve peopleís needs. Asurion Philippines call center also provides insurance ...

Latest Call Center Articles

Call Center Staffing (2012-10-21)
As a service industry whose principal service is primarily delivered by people, staffing and hiring human resource personnel is crucial for the success of a call center company. This becomes even more important considering the high attrition rate across the industry, which further demands a more ef...

Call Center Newbie (2012-10-14)
A call center newbie is basically someone who is new in the industry. He could be a new graduate who had his first job in the industry, an old graduate who finally found a job, or a career shifter who tried working in a call center for the promise of a better pay. Whatever the background of a newb...

Call Center Messaging Do's and Don'ts (2012-08-26)
Messaging is generally another way for communicating or conveying information and meaning, which is a central activity that call center agents perform in the execution of their duties. However, messaging involves written communications whereas agents normally conduct verbal messaging when servicing...

Tips to Improve Phone Skills (2012-08-12)
Customer service in the call center industry is primarily imparted through the phone. Hence, customer agents should first and foremost possess the right phone skills as part of their customer service. Hereunder are some tips to improve an agentís phone skills. Greet. A call starts and ends wit...

How to be Confident as a Call Center Agent? (2012-07-29)
Confidence or the belief on oneself is very important in any endeavor including at work. In a call center company, an agentís confidence is crucial because it constitutes part of the nature of customer service. Confidence is important in communication in order to impart messages with clarity and si...

Latest Jobs